Privacy Policy
Your privacy is important to us. Learn how we protect and handle your information.
TrackTeam, operated by Washey Information Technology ("TrackTeam," "we," "our," or "us") respects your privacy and is committed to protecting it. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, use our field team management services, or otherwise interact with us. By using TrackTeam, you consent to the practices described in this policy.
1. Information We Collect
We collect only the information necessary to provide our field team management services and operate our business. This may include:
- Contact information (e.g., name, business name, email, phone number) when you sign up or fill out our contact forms.
- Location data from field team members during working hours to provide real-time tracking, visit verification, and route history features.
- Business and employee information including team structure, expense records, collection data, and attendance information.
- Usage data collected automatically from your browser or device, such as IP address, browser type, pages visited, and time spent on our platform.
- Cookies and similar technologies to enhance user experience and analyze platform performance (see "Cookies" below).
Important: Location data is collected only during working hours and with employee consent. We do not collect biometric or health data. Financial data is collected only for expense and collection management. We do not knowingly collect information from children under 13.
2. How We Use Your Information
We use personal information to:
- Provide and maintain our field team management services, including real-time location tracking, visit verification, and route history.
- Manage expense tracking, collection management, and payroll integration features.
- Respond to inquiries and provide customer support.
- Send administrative updates, marketing messages (with consent), or service-related announcements.
- Analyze usage trends to improve our platform and offerings.
- Prevent fraud, ensure security, and verify field visit authenticity.
Location Data: Location information is used solely for providing tracking and management features to authorized business accounts. Employees can control location sharing through app settings, and data is retained only as long as necessary for business operations and reporting.
3. Sharing and Disclosure
We do not sell your personal information. We may share information with:
- Service providers that help us operate (e.g., hosting, analytics, email services, payment processors). These providers may process your data under their own privacy policies.
- Law enforcement or regulatory authorities when required by law.
- Successor entities in connection with a merger or acquisition, but you will be notified before any material change in this policy.
4. Cookies and Analytics
We use cookies and similar technologies to remember your preferences and understand how visitors interact with our site. You can manage or disable cookies through your browser settings. Disabling cookies may affect certain features of our service.
We may use analytics services (such as Google Analytics) to collect aggregate, non-personal information about site usage. These services may have their own cookies and privacy practices.
5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described above, comply with legal obligations, or resolve disputes. When data is no longer needed, we will securely delete or anonymize it.
6. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, theft, or loss. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including the right to:
- Access or request a copy of the personal data we hold.
- Correct or update your information.
- Request deletion or object to certain uses of your data.
- Withdraw consent (where processing is based on consent).
- Opt out of marketing communications at any time.
To exercise any of these rights, please contact us using the information below.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Effective Date." Your continued use of TrackTeam after updates constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Thank you for trusting TrackTeam with your privacy. We're committed to protecting your information and being transparent about our practices.